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NOTE: Each time you go on a Mystery Shopping Trip, you will use a form designed by the store or business establishment. This is only a sample. BUSINESS (Store) NAME: ________________________________________________ ADDRESS:_____________________________________ MYSTERY SHOPPER'S NAME:____________________________________________ DATE AND TIME OF SHOPPING EXPERIENCE:_____________________________ YES NO N/A Was store clean and neat? Was lobby/waiting area clean? Was your presence acknowledged within a short time of arrival? Were you greeted in a friendly manner? Were employees dressed professionally? Did they offer to assist you with problems? Were they courteous? Did they know their products well? Were the dressing rooms clean? Did they thank you for shopping with us? In the space provided below, please give a summary of your shopping experience. ___________________________________________ ___________________________________________ How do you rate this establishment? ____________Excellent ____________ Good ____________ Fair ____________ Poor Based on your experience, would you shop at this location again in the future?_________ __________________________________ ______________________________ Your signature _____________________________________
Sample Cover Letter
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